Our Terms & Conditions

1.1 These Terms & Conditions apply to all work performed and materials supplied by KangarooGD Pty Ltd (ABN 34 655 853 722) ("KGD", "we", "us", "our") to the person who requested the work ("the Client", "you", "your").

1.2 Your quote and these Terms & Conditions together form the contract between you and KGD. Where your quote states something specific (the items, price, payment option or any additional terms written on it), the quote applies. Everything else is governed by these Terms & Conditions.

1.3 These terms can only be changed by written agreement between you and KGD.

1.4 Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees, that cannot lawfully be excluded.

2.1 Quoted prices are valid for 30 days from the date of issue.

2.2 Item prices are shown excluding GST unless stated otherwise on the item. The total payable, including GST, is always shown on the quote. GST and any other applicable taxes and duties are added to the price unless already included.

2.3 Your quote is based on the measurements and site information available when it is issued. If the final measurements, opening size or site conditions differ, or you ask for a change, we will tell you the price difference in writing before proceeding. If you do not agree to an increase, you may cancel, and we will refund your payments less the reasonable costs we have already incurred, including materials ordered that cannot be returned.

2.4 Where a quote offers options (for example a choice of motor, add-ons or upgrades), the price you accept is the total for the options you chose.

3.1 A quote is accepted when KGD receives any one of the following:

• 3.1.1 Your acceptance on our online quote page (typing your name and ticking that you accept);

• 3.1.2 Your written or electronic confirmation (for example by email);

• 3.1.3 Payment of the required initial payment (deposit); or

• 3.1.4 Your signature on a formal agreement.

3.2 When you accept, you accept the quote as shown, including the options you chose, the payment terms and these Terms & Conditions.

3.3 Verbal agreements are valid only when supported by written confirmation.

4.1 On acceptance, an invoice is issued under the payment option stated on your quote:

• 4.1.1 Installations: 50% of the total is due on acceptance (on receipt of the initial invoice) to cover materials; 30% is due at least 2 days before work starts to cover initial labour; the balance is due on site on completion.

• 4.1.2 Other works: 50% of the total is due on acceptance; the balance is due on site on completion.

• 4.1.3 Payment on completion (where the quote says so): full payment is due on completion of the works.

4.2 Payment can be made by bank transfer, PayTo or card.

4.3 Failure to meet the payment terms may result in the works being rescheduled.

4.4 If you cancel after materials are ordered, we may keep from your payments the reasonable costs we have incurred, including custom-made or non-returnable materials and any restocking fees. We will refund the rest.

4.5 Cancellations before materials are ordered may incur a cancellation fee covering the reasonable costs KGD has incurred.

4.6 Overdue amounts incur interest at the rate payable on judgment debts in New South Wales, from the due date until paid. You must also pay our reasonable costs of recovering overdue amounts.

5.1 Repair quotes: when we attend site to quote a repair, a call-out fee of $199+GST is charged on the spot. It is waived from the quote if you proceed with the works.

5.2 Late cancellation: bookings cancelled within 2 hours of the technician's attendance incur a call-out fee of $199+GST.

5.3 After hours:

• 5.3.1 Saturday and weekday after-hours works incur a call-out fee of $199+GST.

• 5.3.2 Sunday and public holiday works incur a call-out fee of $249+GST.

5.4 Pre-work site visits:

• 5.4.1 KGD offers one (1) complimentary site visit for initial assessment, measurements and a quote. Any additional site visit before the initial payment is made incurs a call-out fee of $249+GST per visit. This fee is credited against your quote if you accept it.

• 5.4.2 After the initial payment is received, KGD provides up to two (2) additional site visits for final measurements and, if necessary, to assess the structure and opening. Any further site visit incurs a call-out fee of $249+GST per visit.

5.5 Warranty visits:

• 5.5.1 Business-hours visits for a valid claim under our workmanship warranty (clause 10.1) do not incur a call-out fee.

• 5.5.2 The after-hours fees in clause 5.3 apply to after-hours warranty visits.

5.6 Emergency & priority attendance:

• 5.6.1 Where you request urgent or emergency attendance and KGD has to reschedule other booked works to accommodate it, a priority call-out fee of $199+GST applies, during business hours as well as after hours.

• 5.6.2 Only one call-out fee is charged per attendance. Where more than one applies (priority, after hours, Saturday, or Sunday and public holiday), the highest one is charged. The cost of any works required is charged on top of the call-out fee.

• 5.6.3 KGD will tell you about this fee before confirming the attendance.

6.1 You must provide suitable access to your property for KGD to carry out the works, including any necessary defect rectification, and ensure a clear work area for installation.

6.2 You are responsible for the integrity of the structure and opening to which the door or product is fixed. We will tell you before installation if we see a problem with the structure or opening. Otherwise, defects or damage resulting from an inadequate structure are not covered by KGD.

6.3 Electrical requirements and any structural modifications needed for installation are your responsibility unless otherwise agreed. This includes, but is not limited to, installing power points or providing wiring, including extension cables.

6.4 You are responsible for obtaining any permits that may be necessary for the goods and services.

6.5 Where underground work is involved (including setting posts into concrete), you must tell us about any underground services you know of and take reasonable steps, including a "Before You Dig" request, to have them located. If you do not, you are responsible for loss or costs resulting from damage to services you did not disclose or locate, except to the extent caused by our negligence.

6.6 Site readiness: if the site will not be ready, you must tell us at least 48 hours before the booked date. If we attend and the site is not ready (for example no cleared work area, unsafe conditions or incomplete electrical work) and you did not give that notice, a fee of $300+GST applies for each wasted visit.

7.1 KGD will complete all works in a thorough and professional manner in accordance with the agreed specifications, unless it becomes legally or physically impossible to do so.

7.2 You must remove vehicles and belongings from the work area and tell us about hidden services or fragile items (for example pipes or cables in walls). Except to the extent caused by our negligence, we are not liable for damage to items that were not visible or not disclosed.

7.3 If your property is damaged through our negligence during the works, we will repair it or compensate you. Please report damage as soon as possible, ideally within 7 days, so we can inspect it.

8.1 Start and completion dates are estimates. We will keep you informed of any change.

8.2 KGD is not liable for delays caused by events under clause 12 or by client-related delays, such as site readiness.

8.3 KGD may withhold remotes, keys or other final items until the final balance is paid.

You acknowledge that:

9.1 Clearances, including operational tolerances and gaps, will exist between new and existing structures.

9.2 KGD is not responsible for gaps resulting from uneven, sloped or imperfect floors or walls. A door's performance depends on the condition of the floor and walls it is installed between, and natural irregularities may cause gaps beyond KGD's control. Brush seals or other gap-closing accessories may be needed; any work to address floor- or wall-related gaps is not part of the standard installation and may incur additional costs.

9.3 Minor gaps between the panel and the top of the opening on tilt doors are expected because of the door's operating design. They are not a defect and are not covered under warranty.

9.4 Timber-faced goods must be properly prepared and sealed on both sides and all edges. Steel and timber components are supplied unpainted unless specified. You are responsible for having them properly painted or sealed in a professional manner within 24 hours of installation, or before they are exposed to water or humidity.

9.5 Goods need regular maintenance by you and regular servicing by a professional, at intervals of no more than twelve (12) months (or sooner, depending on the application, product and usage). Servicing, maintenance and their costs are your responsibility. Maintenance instructions are available from KGD and/or the manufacturer.

9.6 Roller shutters may make noise during operation because of their mechanical design; noise varies with installation, usage and conditions and is not a defect. Normal operation may cause minor scratches or marks to internal components; these do not affect function and are not covered under warranty or any service agreement unless caused by KGD.

10.1 Our workmanship warranty. KGD warrants the work we do and the parts we fit, from the date the works are completed:

• 10.1.1 Colorbond garage door installations: 24 months

• 10.1.2 Other installations: 12 months, unless stated otherwise on your quote

• 10.1.3 Springs we supply and fit: 12 months

• 10.1.4 Cable replacement and repair works: 3 months

10.2 Manufacturer warranties. Products also carry their manufacturer's warranty, for the period stated on your quote or in the manufacturer's documents. We will give you the manufacturer's warranty details with your job. You can bring a claim to us and we will lodge it with the manufacturer and arrange the repair or replacement. After our workmanship warranty ends, our call-out and labour are charged unless the manufacturer covers them. Current periods include:

• 10.2.1 Motors: 2 to 7 years, depending on the product

• 10.2.2 Remotes and motor parts: 12 months

• 10.2.3 Hörmann doors: 5 years parts, 10 years panels

• 10.2.4 Custom garage doors: 3 years, unless specified

10.3 What is covered: for repairs and servicing, our warranty covers only the parts we supply and the work we do, not the rest of the door, gate or opener. Where we supply goods without installing them, the goods are covered by the manufacturer's warranty only.

10.4 How to claim: contact KGD within the warranty period by phone (0405 741 220), email (admin@kangaroogd.com.au) or post (28 Boronia Road, Bellevue Hill NSW 2023). Give your name, address, quote or invoice number, a description of the fault and photos where possible, and allow us to inspect.

10.5 What we will do: we will arrange an inspection and give you our assessment within 14 days of inspecting. If the claim is covered by our workmanship warranty, we will repair or replace the faulty parts or redo the faulty work. If it is covered by a manufacturer's warranty, we will lodge the claim and let you know the outcome.

10.6 Costs of claiming:

• 10.6.1 For a valid claim under our workmanship warranty made during business hours, KGD bears its own costs of attending, inspecting and fixing the fault.

• 10.6.2 If you incur reasonable expenses in making a valid claim (for example postage), send us the receipts and we will reimburse you.

• 10.6.3 You bear the costs of access and equipment (clause 10.8.7) and any after-hours fees (clause 5.5.2).

• 10.6.4 If we inspect and the fault is not covered, the call-out fee in clause 5 applies, and we will tell you before charging it.

10.7 Telling us about defects: please tell us in writing within 7 days of delivery or completion about any visible defect, damage or shortage so we can fix it quickly. Tell us about any other defect as soon as reasonably possible after you notice it. This does not limit your rights under the Australian Consumer Law.

10.8 Exclusions: the warranty does not cover:

• 10.8.1 Oil canning: visible waviness in flat metal panels (elastic buckling, or "stress wrinkling"), which can occur in any metal panel and may be apparent under certain light. Smooth-finish Colorbond doors may show oil canning; it is a natural occurrence.

• 10.8.2 Corrosion, rust, and natural wear and tear, including damage caused by water and goods installed in corrosive environments (for example salt air, proximity to the sea or industrial fallout), unless the product was supplied as suitable for that environment.

• 10.8.3 Impact: damage from impact of any kind.

• 10.8.4 Higher-frequency use: where the product is used more often than typical residential use (for example a shared car park entrance), the warranty period stated on your quote for that application applies.

• 10.8.5 Spring adjustment: balance and tension adjustment is regular maintenance at your cost. Spring breakage within the warranty period is covered.

• 10.8.6 Timber-look finishes: natural variation in look and finish, which is not a defect.

• 10.8.7 Access and equipment: costs of providing clear access, or equipment used to reach the product (for example a forklift or scissor lift), which are payable by you.

• 10.8.8 Electrical power: damage or faults caused by electrical surges or fluctuations.

• 10.8.9 Frequency interference: where remotes cannot operate the opener because of frequency interference.

• 10.8.10 Events outside KGD's control: including rain, hail, flood, water and fire.

• 10.8.11 Thermal bowing: panels expanding, contracting or bowing with temperature changes.

• 10.8.12 Consumables: globes, batteries and other consumable parts.

10.9 The warranty also does not cover faults to the extent they are caused by:

• 10.9.1 A device not approved by KGD;

• 10.9.2 Modifications, repairs or works by anyone not authorised by KGD;

• 10.9.3 Incorrect or unreasonable use;

• 10.9.4 Not following directions or warnings provided with the product;

• 10.9.5 Lack of the maintenance or servicing described in clause 9.5; or

• 10.9.6 Inadequate protective coating of raw or unfinished products (clause 9.4).

10.10 Your rights under the Australian Consumer Law: the benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods and services. You can always come to us about a fault, whether or not a manufacturer's warranty applies.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and

• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

KGD's liability for any claim arising from this agreement is limited to the cost of the services provided or, where applicable, the replacement of materials. Indirect or consequential losses are excluded.

KGD is not liable for delays or non-performance resulting from circumstances beyond its control, including but not limited to natural disasters, strikes, supplier disruptions or government actions.

13.1 Where goods or services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited, to the extent permitted by law, to repairing or replacing the goods or supplying the services again (or paying the cost of doing so).

13.2 For those supplies, and to the extent permitted by law, we are not liable for indirect or consequential loss.

13.3 Nothing in this clause limits any liability that cannot lawfully be limited, including under the consumer guarantees in the Australian Consumer Law.

14.1 Governing law: these terms are governed by the laws of New South Wales.

14.2 Disputes: if you have a complaint, please contact us first so we can try to resolve it. You may also contact NSW Fair Trading.

14.3 Notices: notices and confirmations may be given by email or SMS to the contact details on your quote, and count as written notice.

14.4 Photos: we may photograph the works for our records and, without identifying you or your address, for our marketing. Tell us if you do not want your job used for marketing.

14.5 Severability: if any part of these terms is invalid or unenforceable, the rest of the terms continue to apply.

KangarooGD Pty Ltd

28 Boronia Road, Bellevue Hill NSW 2023

Tel: 0405 741 220

Email: admin@kangaroogd.com.au

Servicing Sydney-wide